Refund policy

1. General Information
In accordance with the established practices of SafLock, this Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges may be requested for purchases made through our store.

By placing an order, the customer confirms acceptance of the terms set forth in this policy. These provisions are intended to ensure fairness, transparency, and proper handling of all customer requests.

2. Provider Information
SafLock
Address: 1922 S Hill St, San Angelo, TX 76903, United States
Tel: +1 567-237-1002
Email: support@saflock.com

3. Return Eligibility
Customers may request a return within 14 days from the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • All accessories, labels, and components must be included
  • Proof of purchase is required

Items that do not meet these conditions may not be accepted for return.

4. Non-Returnable Items
Certain items are not eligible for return, including:

  • Perishable goods
  • Personal hygiene or care products
  • Customized or made-to-order items
  • Items marked as final sale or non-returnable

5. Refund Process
Once the returned item is received and inspected, the customer will be notified of the approval or rejection of the refund request.

If approved, refunds will be processed within 5–10 business days to the original payment method. Processing time may vary depending on the bank or payment provider.

6. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If the item is defective, damaged, or incorrect, SafLock will cover return shipping costs

We recommend using a trackable shipping service to ensure safe delivery of returns.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery and provide photo evidence.

After verification, we will offer either a replacement or a full refund.

8. Order Cancellations
Orders may be cancelled within 12 hours of placement. After this period, cancellation may not always be possible.

9. Contact Information
For any questions regarding this Refund Policy:

SafLock Support
📍 1922 S Hill St, San Angelo, TX 76903, United States
📞 +1 567-237-1002
📧 support@saflock.com